Setup AI Chatbot

AI Chatbot Setup Prerequisites

Before setting up the AI Chatbot, please ensure you have completed the following:

1. Register and connect your WhatsApp Coexistence account in Kuasa. (Tutorial)

2. Create an OpenAI account & API Key. (Tutorial)

AI Chatbot Configuration

1. Log in to your account.

2. Go to the AI Chatbot section from the left sidebar.

3. Click + Create New AI Chatbot at the top right corner.

4. Set up the details below:

• AI Chatbot Name

• Client Account: Make sure the selected client account has an active WhatsApp CoEx connection.

• Whatsapp Business Account: Tick the WhatsApp Business Account you want to use.

• AI Chatbot Status: Enable AI Response if you want the chatbot to start replying immediately. You can also enable it later

1. Set up the details below:

• OpenAI API Key: You may click Test OpenAI Connection to verify that the API key is valid

• AI Model: We recommend GPT-4o Mini for a cost-effective setup.

• System Prompt: Enter your prompt in the field.

• AI Budget: We recommend setting a budget limit to avoid unexpected usage costs.

1. Set up the details below:

• Keyword Takeover: Keyword that you can send in whatsapp to On/Off AI Chatbot Status

• AI Reply Buffer: Set the response delay time

1. Once completed, click Next → Knowledge Base.

Add Knowledge Base Entries

In the Knowledge Base Entries section, you can add information such as text, website URLs, images, documents, and videos.

1. Click + Add Q&A Pair.

1. Select a Category.

2. Enter the Question.

3. Choose an Answer Source.

A) Manual Text

• Enter the answer manually.

• You may also attach media files such as: Images, Documents, or Videos

Note:

Media Attachments are only used when the AI needs to send a file to customers. The AI cannot read or understand the content of uploaded files.

B) Fetch URL

• Enter the website URL and click Preview.

• The AI will fetch information from the webpage automatically.

• The AI can only fetch content that is publicly accessible and available on the URL page.

• After the content is fetched, you may review, edit, or remove any information before saving.

1. After completing all settings, click Save & Finish.

Important

Always clear the AI Memory after updating or editing your Prompt or Knowledge Base.

1. Click the Chat icon.

2. Click Clear AI Memory.

You can enable or disable the AI Chatbot at any time by toggling the Status switch ON or OFF.